Frequently Asked
Questions

Outsourcing to a specialized behavioral health billing company gives you access to deeper payer knowledge, faster verification turnaround, and a team that handles 100+ claim calls daily. It frees your clinical staff to focus on patient care while ensuring your revenue cycle is managed by experts who understand the nuances of BH and SUD reimbursement. Most facilities see improved collections and reduced denial rates within the first quarter.

Three things: specialization, tenure, and commitment. We focus exclusively on behavioral health and substance use disorder billing. We don't dilute our expertise across other specialties. We've been doing this since 2015, which means we've seen every payer trend, every regulatory change, and every denial pattern. And every client gets a dedicated team lead, not a rotating queue of strangers.

Yes. We manage the complete revenue cycle, from initial Verification of Benefits through Utilization Review, claims submission, follow-up, appeals, and final collections. Every stage is handled by specialized team members, so nothing falls through the cracks.

We deliver a soft VOB immediately upon receiving the client's information. A comprehensive full verification, completed via direct phone calls with the insurance carrier, follows shortly after. Our team is trained to ask payer-specific questions that surface coverage details other companies miss.

Absolutely. Denials are inevitable in behavioral health billing, but they're not final. Our appeals team analyzes every denial to identify the root cause, builds targeted appeals with supporting documentation, and follows up until the claim is resolved. We also track denial patterns across your facility to prevent recurring issues.

Yes. Our entire client-facing team is based in the United States. We believe that direct access and clear communication are essential to effective revenue cycle management, especially in an industry with the complexity and compliance requirements of behavioral health.

We specialize across all levels of behavioral health and SUD care: Detoxification, Residential Treatment (RTC), Partial Hospitalization Programs (PHP), Intensive Outpatient Programs (IOP), and standard Outpatient (OP). Our CPT code expertise and payer relationships span the full continuum.

Start with a free consultation. We'll learn about your facility, your current billing challenges, and your goals. From there, we'll outline exactly how Malibu Group Billing can optimize your revenue cycle, with a clear onboarding timeline and dedicated team assignment.